Once again, thank you for purchasing one of our products. If you have any questions, please feel free to send us an email and we will be more then willing to guide you through. Also when you’ve found a bug or any sort of issue, visiting our support ticket site is the fastest way to receive support. Thanks so much!
Hello, Do you have a quickstart install like a demo version? Thanks.
hey yes we have a demo installer that installs same as demo :)
This says PSD included...it doesnt. I wouldnt have bought this.
hey mate banner psd files are provided, we will check it again to be sure :)
Hi there, Where do I set the 'send to' email address for the intro modal newsletter pop-up form? I can't find it in the documentation or the theme options. Thank you in advance. Regards.
hey intro modal uses mailchimp to collect emails you will need to add api key and list id.
Can you please answer me? I'm waiting almost week to fix errors....
hey I was out checking it today
Hi, bought this theme and I have 3 questions: 1) How do I remove click zoom in product page's images? 2) How do I remove the SKU and TAGS in product page? 3) Sometimes will have css load error where all the tables and formatting go haywire, how to prevent this problem?
Oh btw, found 2 more bugs. 1) Wishlist link always redirect to your demo page? 2) The Search is not working... always no result... =\
hey mate please head on to our forums www.artillegence.com/forums , register there and add your questions, we will attend to you. For the wish list, kindly goto live panel / woo commerce section . In that you will need to change wish list link to the one on your site :)
I'm assuming the "inbuilt auto updater" is a feature that auto updates the theme? If this is correct, is there a child theme available that won't be affected by the theme updates?
hey yes we are using envato auto updater for auto updates, A child theme is provided so you can apply your changes there.
How can I translate "mini-cart" from header? I translated it using PO/MO files, but it's not working?
can you please show me the link , usually it is straight forward the changes should appear at once
I'm working with offline website, you can check it below: http://i.imgur.com/qvp0LsD.jpg Even when I translated word using PO editor, it's still "cart" on my website. The same thing goes to "comments" inside blog.
Hello? Are you still supporting this theme?
hey offcourse we are supporting the theme, sometimes its takes 2 - 3 days, anyways contact through profile , I will send you 2 files that will fix it.
Great work, GLWS :)
are you planning some discounts in near future? :)
nothing planned yet mate ;)
Hey! Great theme, thanks for the awesome work! Mailchimp doesn't seem to work for the intro model or the home page mailchimp component; I already set up the API key and list ID. Any other configuration to check? Thanks
can you please contact through profile with wp admin details I will look nito it.
Question about Blog Comments - All comments are showing the name :Anonymous" - a few people have tested it without any luck Filled in name, email etc... but the name doesn't show. Is there a fix for this?
hey its working fine here, once your site is online I will check there..
Hi, sorry we had a problem with the site over the weekend but its back up now. Apparently if we subscribe them to the site (one of my developers did that) then their names show up, but we don't want that - we just want people to be able to comment quite easily - of course the client will approve the comment before it goes live, but at the moment myself and another person commented and the names don't show up?
So it seems that guest comments all get names "anonymous" - if there is a way to allow the name to show, then please let me know.
hey goto settings -> discussion in wp admin , remove the tick for checkbox , Comment must be manually approved . Then users will be able to post directly
This didn't work. Still coming through as Anonymous. we need to moderate comments but we want the person's name to show.
Great Theme, GL ;)
thanks mate :)
Hi, 1) I can't seem to find a way to enable users/customers to sign up an account. The menu shows only Login, but no sign up button. 2) And where can I add a My Account link to the menu? It's not even in the widget list.
hey to answer your questions -
1.The widget is for login only, to add a register You can use this plugin https://wordpress.org/plugins/woocommerce-simple-registration/ and add that as menu item..
2. When you setup my account in woo commerce, it automatically becomes available under the menu.
Hello, Is there anyway I can test this theme before I buy it, I need to take a look of the backend of the theme. Thanks
hey mate you can test out our themes at http://play.artillegence.com/ :)
Hi, I got the theme few hours ago. I installed it but I can't save the changes which i am making via the live options panel. When I click save and publish it just keep spinning and the message stays on the screen forever. Can you help me resolve this? I tried to make some header changes and add a logo but the changes cannot be saved.
hey mate sure we can help you out.. can you please contact us through profile with wp admin details we will check it out asap.
Hello. I would like to buy this theme, but I have question. I would like to have this theme for our product presentation, no shop. Its possible to have everything like the shop(categories), but without prices?
nice work ! i whish you lots of sales :)
thanks mate appreciate it :)
Hi there. I'm using a child theme for this Comfort theme and have noticed that the lightbox isn't working when using the Image widget via the Page Builder UI. I have selected the lightbox option in the Page Builder UI. See here: http://www.paradisoacademy.co.za/staging/classes/ (the images/posters on the right) The link wrapped around the image is simply "" which doesn't trigger the lightbox, of course. Any ideas how to fix this? Thank you in advance.
This commenting interface stripped my HTML reference above ... Correction: The link around the image doesn't have a value for the href attribute -- it is just blank. The link looks like: <a href> Thank again. Regards.
can you please contact through our profile page , I will pass you a fix for it :)
Congrats ! Looks brilliant GLWS :)