Update: - Added demo Categories Fixed: - Newsletter popup issue
Updated: - Demo Furniture - Demo Digitals - Add new hover product - Add icon wishlist on header topbar - Add new icon design cart Fixed: - Fix price on widget cart. - Fix bug variant on product page - Fix bug button checkout - Fix bug logo width - Fix bug logo footer
Fixed: - The issue when uploaded Logo svg is not showing - The issue with newsletter setting - Sticky menu cannot be disabled in backend site - The issue when clicking on fullwidth search bar - Google map is not appearing on contact us page - Fix button "add to cart" when variant out of stock - Fix countdown appearance in short description - Show / hide short description option is not working - Page heading image doesnot show in faq page
Hi. I like this theme and want to buy it. But I don't use shopify. Do you sell by HTML template? Thank you.
Hi, Thanks for interesting in Woodmart. The theme now is available in 2 version: Shopify and Wordpress. You can search and check through Themeforest. Regards.
Will you lauch HTML version? I think many people will buy it includes me.
Sorry but I don't have much information about this. Regards.
Most of the things are fine... I have already wasted a lot of money on paid Ads...and the ads are running as we speak I need 2 help - very urgent please 1) Please check the attachment I do not need the section as its completely waste and works again the product 2)Remove the wish list and that section as well...later we will see if we need it - check the screen shot please By the way I have rated you 4 star rating from the previous one - now please HELP ME WITH THIS - 4 STAR RATING FOR YOUR SUPPORT
Hi, Thanks for using Woodmart. We already replied on your ticket which has similar content. Please check. Regards.
Thank you so much :D
Is there any way that I can put some video on slide ? I tried video contents section but I want to use full screen video. I found that GIF is working but the file size becomes way too big when I convert MP4 to GIF. So I need 2 ways. Uploading Video file or adding URL. Thank you.
Hi, Sorry for the late response. Please open your ticket on our Helpdesk and provide the demo/ section information. The supporter will help on your issue. Regards.
Hello. I am interested on this theme. However, I have an app that I want to use it is Infinite Options by ShopPad. These is an ajax cart compatibility issue. App lets me add product customization that will show on cart page. Ajax keeps that from happening. How difficult would it be to remove ajax or would that just be a disaster?
Hi, Thanks for interested in Woodmart. Please understand that we don't test in the app field to answer your question. Regards.
We are interested in buying this theme but want need support. We would like to purchase support to design it and install it. Do you offer this kind of service and if so how much are we looking at?
Hi, Thanks for interested in Woodmart. The installation process for Woodmart shopify theme is easy. You can check this guide video: www.youtube.com/watch?v=qc0NRXT39VQ For the theme issue, please open the ticket on our Helpdesk. Besides, it does have the customization service in case you need. Regards.
Thank you so much :D
An error prevented settings_data.json from being saved. : (
Thanks for using Porto, Please kindly check this post https://ecommerce.shopify.com/c/ecommerce-design/t/an-error-prevented-js-liquid-from-being-saved-409891 Regards
HELLO.... COULD I HOPE TO HAVE SOME FEEDBACKS ON MY OPENED TICKETS TONIGHT BY ANY CHANCE...??? THANKS !
Hi, Sorry for the inconvenience. We have replied to your all tickets. Please check your tickets reply. Thanks and must appreciate your patience.
LOL. bullshit again. I opened a new ticket (again for really fuckin basic issue that should not happens if quality tests had been done seriously) since last friday, and as usual NO RESPONSES ! You are ruining your reputation man and the reputation of all your team, congrats. so if you could take 1 second just 1 second of your precious time to one day give me a feedback, I would really appreciate since at the beginning I bought a premium theme in order to build a business, and since this time I lost dozen, yes really dozen of hours trying to troubleshoot fukin features of your theme. THANKS
And there's something wrong with the CART SIDEBAR. When I add a product variant, it 'updates' (sum) the prices on all other products that "belongs" to this variant. On the cart page is fine, the prices are correct. But on the cart sidebar the prices gets all messed up (it seems that the PRODUCT PRICE gets the TOTAL PRICE). The cart page, with the right prices: https://prnt.sc/jxn5kg The cart sidebar, with the wrong prices: https://prnt.sc/jxn663 And just to be clear, I haven't published the theme yet, all those tests are made on the production (preview) environment.
Hi, Thanks for using Woodmart. Please submit your ticket on our Helpdesk https://obest.freshdesk.com/helpdesk, the supporter will help on your issue asap. Regards.
Ticket opened: #2978.
Hi, We could see your ticket was already replied. Please check. Regards.
Checked. Support is working on it. When it's solved I'll update this comment with the solution.
Best support I had in a long time! Congrats to obest team. I didn't have to do anything, they fixed the issues right from my shopify interface. Recommended!
Thank you so much for your kind feedback :D
I asked for support 4 DAYS BACK "I have created the about us page...https://thefashionist.online/pages/about Please remove the text which says - Follow me on and Facebook Replace with - Happy Shopping & Best Regards DID NOT GET A RESPONSE ---------------------------------- WAITED FOR 2 DAYS AND SENT MSG AGAIN 3 days ago..I requested for the same and its still pending I have created the about us page...https://thefashionist.online/pages/about Please remove the text which says - Follow me on and Facebook Replace with - Happy Shopping & Best Regards ------------------------------------------ Ticket: https://obest.freshdesk.com/helpdesk/tickets/3400 ANY IDEA WHEN ARE YOU GUYS AVAILABLE TO HELP YOUR CUSTOMERS -
Hi, Sorry for the inconvenience. We noticed your ticket was replied. Please check. Regards.
Hello, I showed this theme to my developers and they said they can't use it because it is not coded in 'JSP in Java'. Could you please advise the easiest way to get this theme in that language? Thanks!
Thanks for interested in Woodmart, The Shopify API is a generic JSON REST API, in theory you can use any language to create an app and interact with Shopify. Regards
Hi, is there something wrong with the support team? My ticket #3077 is still unanswered after 11 days.
Hi, Sorry for the inconvenience. We noticed your ticket was already closed. Please check. Regards.
Can you please contact our support team here? http://obest.org/support
Hi, good work overall here are a few probelms I find: 1- I cannot deactivate/remove footer brand slider in product page, and regular pages. Is there an option to deactivate it? 2- In a regular page, if the page heading is active, the page H1 title is duplicated. How can I hide the second H1 other than with css...? 3- in product page settings, choosing "Short description : NO" doesn't actualy deactivate the short description. we aways see either the short or the full desc. I'm hidding it with css now, but it would be nice if "Short description : NO" is fixed. 4- How can I modify the full product description layout in order to have multiple collumns etc... Is it through the product page editor wysiwyg only? in which case do I have to do it with HTML?
Hi, Thanks for using Woodmart. We noticed that you opened a ticket on the Helpdesk with the same content. Your ticket was replied. Please check. Regards.
Hi. How to apply demo preview. Can we apply theme as shown in preview?
Hi, Thanks for using Woodmart. Please check the guide: http://www.obest.org/shopify/woodmart/documentation/#installationupdate If you have further theme question, feel free to open ticket on our Helpdesk. https://obest.freshdesk.com/helpdesk Regards.
One more thing that I don't see in the demo, can i add a 'BUY NOW' button under the 'ADD TO CART' and have both buttons by the full width of the container? (wide buttons work better on mobile)
Hi, Thanks for interested in Woodmart. Please clarify, you want to have the Buy Now button that link the customer directly to the cart page? Regards.
I have purchased the theme as you can see by the icon that indicates "Purchased", The question was stated CLEARLY: 1.- can a ‘BUY NOW’ button be added under the ‘ADD TO CART’ all top themes offer this feature now that allows you to click the "BUY NOW" button and go directly to checkout pages bypassing the cart. I guess I would have to open a ticket to get a simple answer to this.
Hi, We noticed that you already open the ticket about this issue. Hope that we can help. Regards.
Hi, loving the theme, is it possible to change the product variants to a dropdown menu? Many thanks
Sorry i found it in the customisation options! 5* theme
Hi, Thanks for using Woodmart. If you like our Theme and Support, can you please leave the review for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. Thanks and have a nice day :-)
There are 3 tickets and progressing like a never ending issues with your too goodlooking theme, my store is up for 3 days and i can run campaigns as newsletter is not working .... The shopify default theme..newsletter works like a charm..why not here. I dont understand form action URL ...and dont know PLEASE FIX THE NEWSLETTER OR GET THE OPTIONS LIKE IN DEFAULT AND PLS TELL ME HOW CAN I UPLOAD A FAVICON Your support is good but the theme actually sucks........
Hi, You have copy and sent this message on your ticket, the review section and the comment section. Those are all replied. Please check. If you have further theme question, please contact via our Helpdesk. Regards.
Hi, I'm looking to purchase your theme but it seems you haven't been pushing updates regularly like you have for the Woocommerce version. When are you looking to push the next update with bug fixes and are you committed to supporting this Shopify version like you are on the Woocommerce one? Many thanks in advance
Hi, My apology for the late response. Please understand that due to the difference on the updated theme process between the platforms, the updating time can be different. Since on Shopify, when updating the theme, the user will need to upload the new updated file but not on the current theme, It might take the effort for each new version. That's why we're careful for not update too regularly. Thanks for your understanding. Regards.